Shipping policy

1. OVERVIEW

This policy explains how we ship orders, delivery timeframes, and shipping costs for [YOUR BUSINESS/STORE NAME]. We deliver across Sri Lanka unless otherwise stated.

2. DELIVERY AREAS

- We ship to addresses within Sri Lanka (island-wide) unless a product or offer states otherwise.
- We do not ship to P.O. boxes unless we specifically allow it. A physical address and contact phone number are required.
- For areas we cannot serve, we will inform you before or after you place the order and offer a refund if we cannot fulfil the order.

3. PROCESSING TIME

- Orders are processed on business days (Monday to Saturday, excluding public holidays).
- We aim to dispatch orders within [1-3] business days after payment is confirmed (or after we receive your order if you use cash on delivery or bank transfer).
- You will receive an email or message when your order has been dispatched, with tracking details if available.

4. DELIVERY TIME

- Delivery times are estimates and depend on your location and the courier or postal service we use.
- Colombo and suburbs: typically [2-4] business days after dispatch.
- Other areas: typically [4-8] business days after dispatch.
- Delays can happen due to weather, customs (if applicable), courier capacity, or events outside our control. We will try to keep you updated if there is a significant delay.

5. SHIPPING COST

- Shipping cost (if any) is shown at checkout before you pay.
- Free shipping may apply for orders above a certain value; this will be stated on the website or at checkout.
- For cash on delivery (COD), any delivery fee will be included in the amount you pay on delivery, as shown at checkout.

6. TRACKING

- Where we provide a tracking number, we will send it to you by email or message once the order is dispatched.
- You can use this to check the status of your delivery with the courier or postal service.

7. RECEIVING YOUR ORDER

- Please ensure someone is available to receive the delivery at the address you gave, or that the courier can leave the parcel in a safe place if that option is offered.
- You may be required to show ID or confirm your name/order for security.
- If you miss a delivery, the courier may attempt redelivery or hold the parcel for collection. Follow the instructions in the tracking or contact message. We are not responsible for parcels lost or damaged after they have been handed to the courier or postal service, except as required by law.

8. LOST OR DAMAGED IN TRANSIT

- If your order is lost or damaged in transit, contact us with your order number and any details you have (e.g. tracking, photos). We will work with the courier to resolve the issue and, where appropriate, offer a replacement or refund as per our Refund Policy.

9. INTERNATIONAL SHIPPING

- We currently ship only within Sri Lanka. If we offer international shipping in the future, we will update this policy and show the relevant options and costs at checkout.

10. CHANGES

- We may update this Shipping Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site or placement of orders after changes means you accept the updated policy.

11. CONTACT US

For questions about shipping or your order:
Phone / WhatsApp: +94 77 649 8461
Address: 18,Hill Street,kandy