Privacy Policy

Last updated: 7 August 2026

Indigo Series ("we", "us", "our") operates indigoseries.lk. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe when you browse, purchase, or contact us.

Information we collect

We may collect the following information when you use our website or place an order:

Account details — name, email address, phone number, and password (stored securely).
Order & delivery details — shipping address, billing information, items purchased, and order history.
Payment information — payments are processed by our payment partners (such as PayHere). We do not store full card numbers on our servers.
Communications — messages you send via email, WhatsApp, contact forms, or our sales assistant chat.
Photos you upload — if you use virtual try-on or style advice features, photos are processed to generate results and are automatically deleted within 24 hours unless otherwise stated in the product feature.
Technical data — IP address, browser type, device information, and cookies used to keep your cart secure and improve site performance.

How we use your information

We use your information to:

Process and deliver your orders across Sri Lanka.
Send order confirmations, delivery updates, and customer support replies.
Prevent fraud, abuse, and unauthorised transactions.
Improve our website, product recommendations, and shopping experience.
Send marketing emails or messages only where you have opted in. You can unsubscribe at any time.

Sharing your information

We do not sell your personal data. We may share limited information with trusted service providers who help us operate our store, such as:

Payment processors (e.g. PayHere)
Courier and delivery partners
Email and hosting providers
Analytics and website infrastructure providers

These partners may only use your data to perform services on our behalf and must protect it appropriately.

Cookies

We use cookies and similar technologies to remember your cart, keep you signed in, and understand how visitors use our site. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data retention

We retain order and account information for as long as needed to fulfil orders, comply with legal obligations, and resolve disputes. Virtual try-on photos and temporary uploads are deleted on the schedule shown in the feature (typically within 24 hours).

Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. Contact us using the details below and we will respond within a reasonable time.

Children

Our website is intended for adults. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.

Contact us

If you have questions about privacy or your data, contact us:

Loading…

Information we collect

We may collect the following information when you use our website or place an order:

Account details — name, email address, phone number, and password (stored securely).

Order & delivery details — shipping address, billing information, items purchased, and order history.

Payment information — payments are processed by our payment partners (such as PayHere). We do not store full card numbers on our servers.

Communications — messages you send via email, WhatsApp, contact forms, or our sales assistant chat.

Photos you upload — if you use virtual try-on or style advice features, photos are processed to generate results and are automatically deleted within 24 hours unless otherwise stated in the product feature.

Technical data — IP address, browser type, device information, and cookies used to keep your cart secure and improve site performance.

How we use your information

We use your information to:

Process and deliver your orders across Sri Lanka.

Send order confirmations, delivery updates, and customer support replies.

Prevent fraud, abuse, and unauthorised transactions.

Improve our website, product recommendations, and shopping experience.

Send marketing emails or messages only where you have opted in. You can unsubscribe at any time.

Sharing your information

We do not sell your personal data. We may share limited information with trusted service providers who help us operate our store, such as:

Payment processors (e.g. PayHere)

Courier and delivery partners

Email and hosting providers

Analytics and website infrastructure providers

These partners may only use your data to perform services on our behalf and must protect it appropriately.