Loading…
Last updated: 7 August 2026
We want you to love what you ordered. If something is not right, this Refund Policy explains how returns and refunds work at Indigo Series.
You may request a return within 14 days of receiving your order, unless an item is marked as final sale or non-returnable on the product page.
To be eligible for a refund or exchange, items must:
For hygiene reasons, certain items (such as underwear, swimwear, or cosmetics once opened) may not be returnable unless faulty.
If you need a different size or colour, contact us as soon as possible. Exchanges are subject to stock availability. If the replacement item costs more or less, we will explain any price difference before proceeding.
If you receive the wrong item or a product with a manufacturing fault, contact us within 48 hours with photos. We will arrange a replacement or full refund, including reasonable return shipping where applicable.
Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs. We recommend using a tracked service and keeping proof of postage.
If you have not received a refund after the stated processing period, check with your bank first, then contact us with your order number.
Email hello@indigoseries.lk or WhatsApp +94 77 649 8461 for return assistance.